Termos e condições gerais de uso

1. Introduction

1.1 These Terms and Conditions ("Terms") govern the relationship between you (the "Client") and VEX PRO LTD, a company legally registered at the International Financial Centre (IFC) under number 2025-00308, with its registered office at Ground Floor, Sotheby's Building, Rodney Bay, Gros-Islet, Saint Lucia ("VEX", "we", "us", or "our").

1.2 By accessing our website, opening an account, depositing funds, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms in full.

1.3 If you do not agree with any part of these Terms, you must immediately cease using our services.

1.4 VEX may amend these Terms at any time. Updates will be posted on the official website and take effect immediately unless otherwise specified.

2. Definitions

• "Client" means any natural or legal person using VEX services.
• "Account" refers to a trading account opened by the Client with VEX.
• "Trading Platform" means MetaTrader 5 (MT5) or any other platform provided by VEX.
• "Financial Instrument" includes currencies, CFDs, synthetic indices, cryptocurrencies, commodities, and any other products offered by VEX.
• "Prohibited Strategy" refers to the trading behaviors described in Section 8 below.

3. Registration and Verification (KYC/AML)

3.1 All Clients must complete the registration and verification process and provide accurate, current, and complete information.

3.2 VEX reserves the right to request additional information or documents at any time, at its sole discretion.

3.3 Failure to complete verification or providing false or misleading information may result in immediate suspension or permanent closure of the account.

3.4 The Client agrees to comply fully with VEX's KYC and AML requirements at all times.

4. Deposits and Withdrawals

4.1 Deposit Ownership. All deposits must originate from payment methods in the Client's own name. Third-party deposits are prohibited.

4.2 "Not a Bank or Exchange" Disclosure. VEX is not a bank or an exchange. Deposited funds are intended for the use of services provided by VEX and cannot be withdrawn directly or immediately as if from a bank or exchange.

4.3 Required Use of Deposits Prior to Withdrawal. Every deposit must be used for at least one of the following before a withdrawal request can be processed: (a) fund a trading account and trade for a minimum of three (3) separate calendar days, or (b) purchase one of VEX's active programs available in the dashboard. Once these conditions are met, future withdrawal requests may be processed normally, subject to the other provisions of this Section 4.

4.4 Withdrawal Destination and Name Matching. Withdrawals are processed only to payment methods or wallets in the same legal name as the account holder.

4.5 VEX Right to Delay, Hold, or Reject. VEX may delay, hold (indefinitely) or reject any withdrawal at its sole discretion if it poses a risk to its business or for reasons including but not limited to fraud prevention, use of Prohibited Strategies, AML/KYC review, regulatory requirements, or unresolved account investigations.

4.6 Standard Withdrawal Review. All withdrawals are subject to security and compliance checks (including verification that the deposit has been used per Clause 4.3). Network fees, bank fees, and administrative charges may apply depending on the method.

4.7 Special Rules for Card-Funded Balances. For balances that include card deposits, the following steps are mandatory before a withdrawal can be approved: (1) KYC verification — proof of identity and proof of residence; (2) 2FA enabled; (3) a withdrawal wallet linked in the Client's own name; (4) a cooling-off period of at least seven (7) days since the card deposit (in addition to Clause 4.3).

4.8 Methods and Fees. Deposits: stablecoins (USDT — multiple networks); coins (BTC, ETH, BNB, LTC, SOL) +0.5% fee; debit/credit card +4% fee; local payment methods (variable by country); Binance Pay; wire transfer (enabled for certain countries). Withdrawals: USDT (multiple networks) +$3 USD; wire transfer (enabled for certain countries).

4.9 No Refunds After Activation. All deposits are final once a product, licence, or programme is activated. Refunds are not available after activation.

4.10 Chargebacks and Reversals. Initiating a chargeback or reversal may result in immediate account suspension, investigation, fund retention, and possible reporting to payment providers or regulators.

5. Use of Services and Trading Platform

5.1 The Account and Platform are provided for the Client's personal use only. Third-party account management is strictly prohibited.

5.2 The Client must use the services lawfully and in accordance with these Terms.

5.3 VEX reserves the right to restrict access, modify products, or discontinue services at any time without prior notice.

6. Account Suspension, Closure and Fund Retention

6.1 VEX may at its sole discretion and without notice suspend, restrict, or terminate any account if: (a) the Client violates these Terms; (b) suspicious or fraudulent activity is detected; (c) Prohibited Strategies are suspected; or (d) the Client fails to provide requested verification documents.

6.2 VEX may retain funds for a minimum of six (6) months or indefinitely while an investigation is underway or where required by law or risk policies.

6.3 VEX is not liable for loss of profits or opportunities arising from account suspension or closure.

6.4 Appeals may be submitted to compliance@vexprofx.com and will be reviewed at the discretion of the Risk Manager.

7. Prop Trading Programs

VEX offers proprietary trading programs (VEX Elite Program and VEX Average X12 Program) governed by their specific rules. See the Prop Firm Terms for full details. All prop accounts are simulated; traders are rewarded via performance commissions based on data monetization, and no real capital is allocated to Client accounts.

8. Prohibited Trading Strategies and Systems

The following systems and behaviors are strictly forbidden and will result in immediate and permanent account termination: Grid Trading and Grid Software; Martingale Trading and Martingale EAs; Latency Arbitrage; Hedging Orders on Multiple Accounts; abusing news volatility with guaranteed limit orders; using delayed data to make risk-free profits; Copy Trading between multiple users; third-party account management; Tick Systems; and High-Frequency Trading (HFT) systems. VEX may void profits and retain balances if any such activity is detected.

9. Partner Programmes (IB / BDM) — Per-Lot Commission

9.1 Per-lot commission payable to Introducing Brokers (IBs) and Business Development Managers (BDMs) accrues only in respect of trading activity that constitutes genuine market activity. The conditions in this Section apply to all partner programmes and prevail over any commercial material.

9.2 Minimum holding time. A position generates per-lot commission only if it remains open for at least one (1) minute. Positions opened and closed in less than one minute do not accrue per-lot commission, irrespective of their volume.

9.3 Hedged volume. Volume arising from hedging between positions or accounts held by the same Client does not accrue per-lot commission. This is without prejudice to Section 8, under which Hedging Orders on Multiple Accounts is a prohibited practice and may additionally result in account termination.

9.4 Volume without genuine trading flow. Where a Client's activity shows a pattern whose purpose is to generate per-lot volume rather than to take genuine market exposure — including, without limitation, repetitive opening and closing irrespective of market conditions, offsetting positions of equivalent size, or volume inconsistent with the Client's stated profile and deposit history — VEX may place the corresponding commission under review.

9.5 Following such a review, VEX may withhold, adjust or cancel the commission attributable to the affected volume. VEX will notify the partner of any commission placed under review and of the outcome of that review, and the partner may submit an explanation to compliance@vexprofx.com before a final determination is made.

9.6 Per-lot commission is calculated on closed positions and is paid in accordance with the payment cycle published for the applicable partner programme. Nothing in this Section obliges VEX to pay commission on volume that does not meet the conditions set out above.

10. Liability and Risk Disclaimer

10.1 The Client acknowledges that CFD and leveraged trading involves significant risk of loss. Past performance does not guarantee future results.

10.2 VEX does not provide investment advice. All decisions are the Client's own.

10.3 VEX is not liable for losses from system failures, market conditions, latency, force majeure, or third-party failures.

10.4 The maximum liability of VEX shall not exceed the total amount deposited by the Client, less any losses or fees owed.

11. Communication and Compliance Disputes

11.1 Official communication may be sent via email or platform notification.

11.2 For compliance-related issues, contact compliance@vexprofx.com. Responses typically within 24–72 business hours.

11.3 All complaints are reviewed at the discretion of the Risk and Compliance Department.

12. Intellectual Property

All intellectual property rights in the platform, software, logos, and content belong to VEX or its licensors. Unauthorised copying or commercial use is strictly prohibited.

13. Amendments

VEX may amend these Terms at any time without prior notice. The updated version will be posted on the official website. Continued use constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Saint Lucia. Any dispute shall be subject to the exclusive jurisdiction of its courts.

15. Severability and Waiver

If any provision is found invalid or unenforceable, the remaining provisions remain in full force. Failure by VEX to enforce a right does not constitute a waiver.

16. Contact

VEX PRO LTD — Ground Floor, Sotheby's Building, Rodney Bay, Gros-Islet, Saint Lucia.
Email: support@vexprofx.com · legal@vexprofx.com · compliance@vexprofx.com
Phone: +66 804 652 069 · +63 947 742 3508