Help Centre.

You need an account first: if you don’t have one yet, register at https://my.vexprofx.com/register/VP8383. If you already have one, go to https://my.vexprofx.com/login and enter your login credentials (email and password). You can also register and log in with your Google account.

It is an optional field on the registration form: it identifies the partner (Introducing Broker) who introduced you to VexPro, if someone referred you. If nobody referred you, leave it empty and carry on with the registration.

You must be of legal age under the laws of your country of residence.

Trading accounts are denominated in USD (US dollars).

We offer four types designed for different profiles: ECN (spreads from 0.0 pips with commission, for active traders), STP (no commission and competitive spreads), CENT (trade in cents, ideal for starting with low risk) and Synthetic Indices (24/7 markets). You can compare all their conditions side by side.

Yes. You can open a demo account with virtual funds from the client area and practise under real market conditions, with no financial risk, until you feel comfortable moving to a live account.

It is not essential, but we do recommend learning before trading live. In the Learn section you will find free guides on Forex, technical analysis, risk management and getting started with MetaTrader 5.

Yes. From the client area you can open several trading accounts under the same verified profile — for example a demo account and one or more live accounts of different types — and switch between them easily.

At https://my.vexprofx.com use the “I forgot my password” option on the login screen and follow the instructions you will receive by email. If it does not arrive, check your spam folder or write to support@vexprofx.com.

You can change your city of residence and your address yourself from the client area. Email address and phone number are requested from support (support@vexprofx.com), who will run a verification before changing them. The remaining details (name, date of birth, identity document…) are tied to your KYC verification and cannot be modified.

Yes. After 6 months without activity on the account, an inactivity fee of $10 USD per month applies. Keeping the account active is enough to avoid it.

Request it in writing to compliance@vexprofx.com from the email address registered on your account; they will tell you the steps (withdraw any remaining balance, confirm your identity).

Vex Pro Ltd. does not provide services to residents of Afghanistan, Cuba, Iraq, Islamic Republic of Iran, Liberia, Libya, Myanmar, Palestine, Russian Federation, Somalia, Syrian Arab Republic, Sudan, Yemen, the United Kingdom and the United States, nor to jurisdictions on the FATF and EU/UN sanctions lists. Residents of the United Arab Emirates onboard exclusively through Vex Pro (Dubai Branch), an entity in the process of authorisation by the UAE Capital Markets Authority (CMA) (reference number 0012601); the licence has not yet been issued.

Support is available 24/7 at support@vexprofx.com. You can also call us: +63 947 742 3508 (Asia — Philippines, English), +66 804 652 069 (Asia — Thailand, English) and +52 333 963 3697 (LATAM — Mexico, Spanish). For compliance matters or formal complaints, write to compliance@vexprofx.com; for IBs and BD Managers, partners@vexprofx.com. And for an immediate answer, use the “Ask VexPro” assistant at the top of this Help Centre.

We accept cryptocurrencies (USDT, USDC and the main coins across multiple networks), debit or credit card, international bank transfer and more than 100 local payment methods in countries across LATAM, Africa and Asia. The available methods depend on your country and your verification level.

Yes. We accept USDT and USDC on networks such as BSC (BEP-20), Tron (TRC-20), Ethereum (ERC-20), Solana and Polygon, as well as BTC, ETH, LTC and BNB. Always send via the correct network so you do not lose your funds; for security, withdrawals are processed to the same wallet you deposited from where applicable.

There are three. Withdrawal in USDT over the crypto networks we list on the deposits and withdrawals page: available to any user. Bank account transfer: only in certain jurisdictions. Local payment methods: only in certain jurisdictions, and with a fee that varies by country. Each user sees which options are available to them in the withdrawals section of their client area, because it depends on their jurisdiction. Amounts, limits and approval times are a separate matter: they go by verification level and we set them out separately. The minimum withdrawal is $30 USD (bank transfer from $250 USD).

Withdrawals are made mainly in USDT. With Level 1 you get instant withdrawal up to $200 USDT/day and standard withdrawal up to $10,000 USDT (0–48 hours, business days); with Level 2, high-volume withdrawals from $10,000 USDT (0–72 hours, business days) and bank transfer from $250 USD in selected jurisdictions. The timeframes shown refer to the withdrawal approval time.

Under anti-money-laundering (AML) regulations, withdrawals are preferably processed through the same method used to deposit and in the account holder’s name. This protects your funds and prevents unauthorised use.

VexPro does not apply hidden fees. Payments are processed securely through external payment service providers (PSPs), which may charge their own fees separate from VexPro; the same applies to cryptocurrency network fees. Any cost is shown before you confirm the transaction.

Verification is a regulatory requirement that ensures only the legitimate account holder can access the funds. Each level raises your limits: Level 1 enables withdrawals and Level 2 unlocks high volume and bank transfer. Completing it once speeds up all your future withdrawals.

Go to the client area at https://my.vexprofx.com and open the deposits section. Choose the method available in your country (crypto on several networks, card, local payment methods or bank transfer), enter the amount and follow the on-screen instructions. Limits depend on your verification level: with Level 0 (email confirmed only) you can deposit up to $10,000/month and cannot withdraw; with Level 1, up to $50,000/month.

Most deposits are credited once the payment service provider (PSP) confirms the transaction, and the time depends on the method you choose: with crypto, after the network confirmations; with card, local payments and bank transfer, when the provider or the bank processes it. If it has not appeared after the usual timeframe for your method, write to support@vexprofx.com with the receipt.

From the client area, in the withdrawals section: there you will only see the methods available in your jurisdiction (USDT for every user; bank transfer and local payment methods only in certain jurisdictions). The minimum amount is $30 USD, and from $250 USD for bank transfer. The timeframes we publish are approval times and go by level: instant up to $200/day with Level 1, standard up to $10,000 within 0–48 business hours and high volume from $10,000 within 0–72 business hours with Level 2. Under AML rules, withdrawals are preferably processed through the same method used to deposit and in the account holder’s name.

We operate on MetaTrader 5 (MT5), one of the most complete platforms in the world. It brings together market access, advanced charting, order execution and account management in a single environment, available on web, desktop and mobile.

When logging in to MetaTrader 5 you must select the VexPro-Server server and enter the account number and password you received when creating your trading account in the client area.

You can download MetaTrader 5 for Windows, macOS, web, iOS and Android from our Downloads section. Your account stays synced across all devices, so you can start on one and continue on another without losing anything.

Yes. MetaTrader 5 is available for iOS and Android, as well as desktop and web browser. Your account is always kept in sync, so you can follow and manage your trades from any device.

It depends on the product and the instrument. On the trading accounts (ECN, STP and CENT) we offer up to 1:500, and up to 1:1000 on synthetic indices. Boost X accounts carry fixed 1:33 leverage, and in the prop firm each programme sets its own. Remember that leverage amplifies both gains and losses: use it with strict risk management and always with a stop loss in place.

You can trade Forex, indices, commodities, stocks, cryptocurrencies and synthetic indices as CFDs, all from the same MetaTrader 5 account. See the full list, spreads and trading hours for each market.

Yes. MetaTrader 5 supports Expert Advisors (EAs) to automate strategies, including scalping. The specific conditions depend on the account type; if in doubt, our support team can clarify the applicable limits.

Download MetaTrader 5 for your device from our platforms section, open it and log in selecting the VexPro-Server server. Enter the credentials of the trading account you created in the client area (account number and password) and you will be trading on your VexPro account.

Yes: request it from support (support@vexprofx.com), stating the account and the leverage you want, within the maximums published for each account type (up to 1:500 on ECN/STP/CENT, up to 1:1000 on synthetics; Boost X accounts have a fixed 1:33). Remember that the higher the leverage, the higher the risk.

No. VexPro does not offer Islamic or swap-free accounts; positions held from one day to the next may be subject to the applicable swap.

For Level 1 you need a proof of identity (valid passport, ID card or driver’s licence) and a proof of address (utility bill or bank statement less than 3 months old). Verification is carried out through our provider DIDIT and includes a liveness check.

There are four. Level 0 · Registration: email confirmation only, with deposits of up to $10,000/month and no withdrawals. Level 1 · Identity and address, verified through DIDIT: up to $50,000/month in deposits and $20,000/month in withdrawals. Level 2 · Extended KYC/AML, with a liveness check and AML screening: up to $1,000,000/month in deposits and $400,000/month in withdrawals. Level 3 · Enhanced Due Diligence (EDD): requires evidence of the source of funds and works with flexible limits. Check your level before planning a large deposit or withdrawal, not afterwards.

Once you upload legible, valid documents through DIDIT, the review is usually completed quickly. If any document does not meet the requirements, we will notify you by email so you can correct it and avoid delays in your withdrawals.

The KYC/AML process is a regulatory obligation to prevent money laundering and terrorist financing. It guarantees account security, protects your funds and ensures that only you can trade and withdraw. For withdrawals we may request Level 3 (Enhanced Due Diligence) if necessary.

Yes. We handle your documents under strict security and confidentiality standards, and we use them solely for verification and regulatory compliance purposes, in accordance with our privacy policy.

VexPro offers promotions and bonuses that are activated seasonally, such as deposit bonuses and exclusive campaigns. Check the current campaigns and their conditions in the Promotions section.

Activation depends on each specific promotion. It is normally requested from the client area once you meet the campaign requirements (for example, a minimum deposit). Each promotion details its steps and terms.

Bonuses are subject to the terms and conditions of each promotion, which usually include trading volume requirements before the associated amount can be withdrawn. Always read the specific campaign conditions before taking part.

Through Vex Funded you can prove your skill and trade with the firm’s capital, up to $4,000,000. The programmes are Instant Funding, the 2-phase evaluation (Vex2Pro), Elite and Accounts X12, and each one sets its own leverage, drawdown limits and profit split. Mind the names: Accounts X12 is a prop firm programme and is not the same thing as Boost X accounts, a real-money trading product; the names look alike and the rules are different.

Each programme defines profit targets, daily and maximum loss limits (drawdown) and other risk management rules. Respecting them is the key to passing the evaluation phase and keeping your funded account.

Once funded, you receive a percentage of the profits generated according to the conditions of your programme, with periodic payouts. The details of the split and withdrawals are governed by the programme terms.

Vex Capital is a line of professional capital management programmes: VexPro provides access to private investment opportunities executed through Vex Realty. There are two routes. Direct access through Vex Realty starts at USD 100,000, with full KYC with Vex Realty and a suitability assessment. The Vex Capital programmes allow participation from USD 1,000 depending on the programme, with VexPro KYC (Level 1 verification is enough), the participation form and acceptance of the programme’s terms and conditions. Your economic participation is linked to the amount you contribute, and distributions depend on the conditions and results of each programme: they are not guaranteed.

Two fees apply to the programmes: an “Entry fee” and a “Performance fee”. Their exact amounts and conditions are set out in the terms and conditions of the factsheet for the programme you choose, provided before you participate. That factsheet is the binding reference: any figure that does not appear there does not apply.

There are two routes. Direct access through Vex Realty starts at USD 100,000 and includes a suitability assessment. The Vex Capital programmes, through VexPro, allow participation from USD 1,000 depending on the programme, with VexPro KYC (Level 1 verification is enough), the participation form and acceptance of the programme’s terms and conditions. Access is neither immediate nor arranged from the client area: it is completed with a specialist, who reviews your profile, gives you the programme factsheet and confirms the requirements before you participate. Distributions depend on the conditions and results of each programme: they are not guaranteed.

Boost X is a family of real-money trading accounts whose tradable balance is multiplied. There are two types: Boost X12, which multiplies by up to ×12 with a 10% static drawdown on the total account amount, and Boost X24, which multiplies by up to ×24 with a 5% drawdown. Everything else is identical: the minimum deposit is $10, leverage is a fixed 1:33, spreads start from 1 pip and commissions are fixed per lot ($10 on Forex and metals, $1 on indices and $1 on synthetic indices). Profits can be withdrawn instantly, 24/7; the initial capital can be withdrawn 30 days after your first trade, and withdrawing it cancels the account (an upgrade restarts those 30 days). It is real money, with no profit split. The multiplier multiplies the tradable balance: it does not guarantee profits.

The mechanics are the same on Boost X12 and on Boost X24. Profits are withdrawn instantly, any day and any hour: there are no withdrawal windows and no minimum trading days. The initial capital — or whatever is left of it — can be withdrawn 30 days after your first trade sent to market, whether you are in profit or in loss, and withdrawing it cancels the account immediately. If you upgrade the account, those 30 days start counting again from zero.

Almost everything except the name. Boost X accounts (Boost X12 and Boost X24) are a real-money trading product: profits go out instantly, the initial capital after 30 days, leverage is a fixed 1:33 and the drawdown is static on the total account amount (10% on Boost X12 and 5% on Boost X24). Accounts X12 is a programme of the Vex Funded prop firm: it is bought outright from $20 (a $240 account), its leverage is also 1:33, withdrawals are weekly, the profit split scales from 80% to 100% and the 10% drawdown is dynamic, measured against the highest equity reached. Similar names, opposite rules: confirm which product you are talking about before you look at the figures.

Boost X Copy lets you copy the strategies of Boost Masters, independent traders verified by VexPro who are not our employees. Each strategy is copied into a dedicated Boost account — created automatically if you do not already have a compatible one free — and trades are replicated in proportion to your capital. Each master sets their own performance fee (with a high-water mark and weekly settlement), a possible subscription fee, a minimum deposit and a minimum 30-day commitment: it is all shown before you copy and frozen when you subscribe. Withdrawing only the profit does not interrupt the copying; withdrawing everything closes the account and cancels the subscription. It is a module independent from classic social trading. And if you want to become a master, you apply and go through a review: you trade capital allocated by VexPro (not withdrawable; you earn a profit share and the subscription fee) or your own capital, which is withdrawable along with its returns.

Social trading lets you tap into the experience of other traders. We offer Copy Trading (automatically replicates a strategy provider’s trades in your account), MAM and PAMM (fund management by a professional with allocation proportional to capital).

It is not essential, but you should understand the fundamentals of risk. Copying a trader does not eliminate the risk of loss: choose strategies that match your profile, diversify and define how much capital you allocate to each one.

You can enable two-factor authentication (2FA) to authorise your withdrawals and, from the client area, review the history of devices and locations that have signed in, plus close any active session you don’t recognise. For your protection, if you change your password, withdrawals are suspended for 24 hours.

We apply security standards, KYC/AML verification and level-controlled withdrawal processes so that only the account holder can access their funds. In addition, the group’s regulated structure provides transparency over how orders and capital are managed.

Change your password immediately from the client area and contact our support team. Never share your credentials or verification codes with third parties, not even with someone claiming to be from VexPro.

Never. Our team will never ask for your password or access codes by email, phone or messaging. If you receive such a request, ignore it and report it to support: it is a fraud attempt.

The IB programme turns your network of contacts into recurring income: commissions of up to 80% at the top tier (there are three tiers — Starter, Pro and Elite), your own referral link, a dashboard with real-time metrics and ready-to-use marketing materials. You do not manage funds or execute trades: you introduce clients and VexPro takes care of the platform, execution and support. You apply through the partners portal; if you want to clear up any doubts first, write to us at partners@vexprofx.com.

A BD Manager (Business Development Manager) is a regional strategic partner who develops VexPro’s presence in their region: rather than simply referring clients, they build the market and manage a network of IBs. The package includes a base salary, an allocated marketing budget and ongoing training, on top of commissions, and the role works to clear targets and KPIs. You apply through the partners portal; to discuss it first, write to partners@vexprofx.com.

An IB refers clients independently: their income is 100% commission, they run their own marketing and they have no contractual targets. A BD Manager comes in as a regional partner: they have a base salary, an allocated marketing budget, training included, market targets and KPIs, and they build and support a network of IBs.

VEX GROUP is an international financial and technology holding born in 2019 with Vex Technology, its first brand, and unified in October 2025 under VEX Group Limited (Hong Kong Companies Registry, No. 79049433, incorporated on 30 October 2025). VexPro is the group’s broker brand. The holding does not provide financial services directly: each brand operates with its own corporate structure and its own regulatory perimeter, and regulated activities are carried out only through the duly authorised entities.

Vex Pro Ltd. (registered with the IFC of Saint Lucia, No. 2025-00308) is the entity the client contracts with and the one that provides the services on this site. Exura Prime Ltd. is an Investment Dealer regulated by the FSC of Mauritius (Reg. 235905 GBC, Licence GB26206361) and acts as the group’s liquidity provider. Vex Pro (Dubai Branch) has its authorisation in process with the CMA of the United Arab Emirates (reference 0012601): the licence has not yet been issued. VEXPRO S.A.P.I. de C.V. is the commercial representation in Guadalajara (Reg. N-2025008508) and provides no trading services, as is the case with VEX Group Limited, the holding company in Hong Kong. Alongside them are the brands VEX Solutions (the ecosystem’s technology, vexsolutions.app) and Vex Realty (real-estate opportunities in the United Arab Emirates, vexrealty.com).

The group is present in 7 jurisdictions — Hong Kong, Saint Lucia, Mexico, the United Arab Emirates, Mauritius, Seychelles, and Saint Vincent and the Grenadines — across 9 locations: Hong Kong, Gros-Islet, Guadalajara, Dubai, Port Louis, Eden Island, Kingstown, San José and Medellín. Do not confuse those figures with VexPro’s own: the broker brand is registered in 5 jurisdictions, has 7 offices and serves clients in more than 160 countries.

Every registration number can be checked in the official registry of its jurisdiction: the Registry of International Business Companies of the IFC of Saint Lucia, the FSC Mauritius Licensee Search, the Hong Kong Companies Registry and the Mexican Public Registry of Commerce. VexPro operates exclusively at vexprofx.com and has no relationship with vex-group.pro or with any similarly named entity. Registration certificates are available through compliance@vexprofx.com, and fraud alerts are published at https://www.groupvex.com/en/fraud-alert.